Last Updated: 21 November 2025

1. Coverage

We provide shipping within:

• France (national delivery)

• European Union (EU) countries

Coverage, fees and transit times vary by destination, order size and product type.

2. Processing & Dispatch

Orders are processed after invoice confirmation and payment clearance (as applicable).

Typical timelines:

• Order confirmation: same day / next business day.

• Packaging & dispatch: 1–3 business days.

• Delivery within France: 1–5 business days.

• Delivery within EU: 3–10 business days.

Times are estimates and may vary with stock, carrier schedules, customs, or unforeseen events.

3. Shipping Methods

We use authorized logistics partners (standard courier, refrigerated transport for temperature-sensitive goods, and freight for bulk shipments). Tracking info will be provided where available.

4. Cold-Chain & Special Handling

For perishable or temperature-sensitive products we offer refrigerated/cold-chain transport on request. Extra charges may apply.

5. Shipping Charges

Shipping costs depend on:

• Order weight/volume.

• Destination.

• Required transport (standard vs cold-chain).

• Any special handling requirements.

Shipping costs will be shown on the invoice prior to dispatch.

6. Delivery & Risk

Risk of loss or damage passes to the buyer upon delivery to the specified address or upon handover to the carrier. Buyers must inspect goods on receipt and report issues within 24 hours.

7. Failed Deliveries

If delivery fails due to incorrect address, inability to receive goods, or refusal to accept delivery, re-delivery costs and any storage fees will be charged to the buyer.

8. Customs, Duties & Cross-Border

For cross-border shipments, buyers are responsible for compliance with import rules, customs clearance and any applicable duties or taxes unless otherwise agreed in writing.

9. Pickup Option

Pickup from our designated warehouse/location may be possible by prior arrangement.

10. Claims for Damage/Missing Items

Report damage or missing items within 24 hours of delivery with photos/videos. We will investigate and resolve under the Refund & Return Policy.

11. Contact

bahaqparis@gmail.com | +33 7 46 30 58 63 (WhatsApp)